Update: Equinix CH1 Internet Outage - Verizon

April 02 2025 15:00:58 GMT

Ticket Status:

OPEN

Hello,Please be informed that following fault isolation we have confirmed that your service is being impacted by an infrastructure issue which is impacting multiple customers.Restoration efforts are already underway and this event is being managed at the highest level of escalation within Verizon. We will make every effort to restore services by rerouting traffic to alternate paths if this option is available to us.We will continue to keep your ticket updated with new information which is viewable via our online tools, where you can also provide us any additional information and feedback.We apologize for any disruption you may be experiencing on your service.

Thank you,

Verizon.